Privacy Policy

Privacy Policy

General

The protection and security of your personal data is very important to us. We therefore store and process data exclusively in accordance with the European General Data Protection Regulation (GDPR). You, as a user, agree to data processing in terms of this policy. The latest version of the GDPR can be found at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679

This privacy policy applies exclusively to this website. If you are redirected to other sites via links on our pages, please inform yourself directly on the redirected website about how your data is handled. Your personal data (e.g. title, name, address, e-mail address, telephone number, etc.) will only be processed by us in accordance with the provisions of European data protection law. The following regulations inform you about the type, scope, purpose and duration of the collection, processing and use of personal data by the person responsible:

 

We would like to point out that data transmission via the Internet (e.g. when communicating by e-mail, or via non-encrypted websites) can have security gaps. Full protection of the data against access by third parties is then not possible.

Data Protection Officer

Enquiries regarding data protection can be sent to us by online form via this LINK. Our data protection team will be pleased to deal with your enquiries. If you are unable to use the online form, it is also possible to send an e-mail to dataprotection@losch.lu.

Links

We check links that leave our website very carefully from an editorial point of view. Nevertheless, we assume no responsibility or liability whatsoever for the content of pages linked from this website or from any other internet presence.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form including the contact data you provide there will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. Should a contractual agreement be reached, we intend to store your data for the legally prescribed period. Should this not be the case, your data will be deleted after 13 months if there is no legal basis for further storage.

Customer surveys & market research purposes

If you have given your prior consent, we will transmit the necessary data to our service providers in order to conduct customer and / or market research surveys.  All of these processors (service providers) only have access to essential information that is necessary for the execution of the tasks assigned by us

 

We contractually ensure that our processors comply with all necessary security measures in relation to this information and do not use the information for any purpose other than the performance of the task assigned to them by us. The data will be deleted or made anonymous after fulfilment of the purpose and expiry of legal storage periods, unless you have consented to further storage.

Newsletter

If you wish to receive the newsletter offered on the website, we will need your email address. No other data is collected. This data will be used exclusively for sending the newsletter you have selected through the Mailchimp newsletter system. For more information on Mailchimp's privacy policy, please visit: https://mailchimp.com/legal.

 

In special cases, the sending of newsletters may be handled by service providers (agencies), in which case your data will be transmitted to these service providers under a contract for data processing.

 

The consent granted for the storage of the data, the email address, and their use for sending the newsletter can be revoked at any time via the "Unsubscribe" link in the newsletter.

Use of Matomo Analytics

We use Matomo, an open-source analytics platform, to track and analyze user behavior on our website. Matomo cookies collect information such as your IP address, browser type, and device type. We use this information to improve our website and user experience. Matomo anonymizes your IP address before processing it, so we cannot identify you as an individual. For more information about how Matomo collects and processes data, visit Matomo Privacy Policy.

 

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are as follows: Name of the accessed website, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited site), IP address and the requesting provider.
This data cannot be assigned to specific persons. This data is not merged with other data sources. The provider uses the protocol data only for statistical evaluations for the purpose of operation, security and optimisation of the offer.
However, the provider reserves the right to check the log data retrospectively if there is a justified suspicion of illegal use based on concrete evidence.
The log data will be deleted when there is no longer a legal necessity.

 

The provider of the pages automatically collects and stores information in so-called server log files, which your browser transmits to us. These include: the name of the accessed webpage, file, date and time of access, amount of data transferred, message about successful retrieval, browser type and version, the user's operating system, referrer URL (the previous page visited), IP address, and the requesting provider.

 

These data cannot be assigned to specific individuals. A combination of this data with other data sources will not be made. The provider uses the log data solely for statistical evaluations to ensure the operation, security, and optimization of the offer. However, the provider reserves the right to check the log data retrospectively if there are concrete indications of unlawful use. The log data will be deleted when there is no longer a legal necessity.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the enquiries you send to us. You can recognise an encrypted connection by the fact that the browser address line changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Integration of Third-Party Services and Content

It may occur that third-party content, such as videos from YouTube, maps from Google Maps, links to Facebook, Instagram, LinkedIn, and Skeeled, RSS feeds, or graphics from other websites, are embedded within this online offer. This always requires that the providers of these contents (hereinafter referred to as "third-party providers") perceive the IP address of the users. Without the IP address, they could not send the content to the user’s browser. Therefore, the IP address is required for the display of these contents. 

 

We strive to only use content whose providers use the IP address solely for delivering the content. However, we have no influence over whether third-party providers store the IP address, e.g., for statistical purposes. If this is known to us, we will inform users about it.

Revocation, Changes, Corrections, and Updates

According to the EU General Data Protection Regulation, the data subject has the following rights concerning their personal data:
- Right to access,
- Right to rectification or deletion,
- Right to restriction of processing,
- Right to object to processing,
- Right to data portability.

 

You also have the right to lodge a complaint with a data protection authority regarding the processing of your personal data by us.

 

Inquiries related to data protection can be submitted to us via this online form. Our data protection team will handle your inquiries. If you are unable to use the online form, you can also send an email to dataprotection@losch.lu.